beards

Consumer Trends: The beard

The beard is well and truly back. If you’ve walked around trendier parts of London over the past year, you won’t have failed to notice that there seems to have been an self-imposed ban on razors for many men-about-town. Every November since 2004 we’ve been treated to a display of facial hair growing prowess, instigated by the…

CRM and customer insight database

Developing a Single Customer View, CRM and customer insight capability

To have a winning CRM and customer insight capability is to have the ability to unify, analyse and translate customer data into commercial decisions that grow businesses. CRM and customer insight is a capability, which requires a wide variety of skills: data architecture to design a Single Customer View, strategic data management, developing analytical approaches,…

Hema: room for another discounter?

Hema – room for one more discount retailer?

Discount retailing is far from new to the UK market but it has certainly gained significant ground in recent years. This is partly due to changed consumer economics in the wake of the Lehman Bros collapse. But it is also a reflection of structural change right across our retail industry. Structural change has produced a…

consumer trends world cup

Consumer Trends: The World Cup

There’s been a lot of controversy about the World Cup of late; biting Uruguayans, corruption within FIFA, refereeing decisions (as always) or lack of domestic support for the tournament. Looking into search trends reveals some insights into domestic and worldwide interest in the nations who’ve hosted or will be future hosts of the tournament. Domestic…

scottish retail international

Retailing in Scotland becomes international?

Will Scotland vote “yes”? Should they and if they do, what might be the economic consequences? These questions are not going to be discussed here! However, what is of greater interest to us at George Bailey is what the shopping landscape might look like if Scotland does go independent. A Squeeze on the sporran Most…

big data for retailers

Big data for retailers

The business world in which we operate is full to the brim of buzzwords and phrases. Big data is one of them. A lot has been written about the subject extolling its virtues. But unsurprising to us at George Bailey many retail business are becoming frustrated by the notion of big data. A recent Guardian article revealed…

consumer trends furniture

Consumer trends: furniture retailers and tastes in the UK

With the emergence of specialist furniture retailers selling online and through a single or small network of showrooms, the opportunity to buy and thus the supply of ‘furniture online’ has grown. Searches for ‘furniture stores’ (which includes terms like furniture shop and furniture shops) still dominate over searches for ‘furniture online’. Yet the search for…

product range editing

Product range editing or assortment explosion?

Everyone talks about disruption these days and it’s entirely justified. Indeed, in some ways the word understates the real significance of what is happening. A shift in the relationship between supply and demand was already happening ten years ago, before online retail came of age and before the debt crisis emerged. However, these two very…

Sainsbury's customer data driven

Sainsbury’s latest results reveal customer data is at the heart

Why did Sainsbury’s profits rise? A shrewd understanding of the customer lies at the heart of this answer. Sainsbury’s latest results are in. Yesterday, Sainsbury’s reported a rise in its annual pre-tax profit despite the challenging economic situation for the food retail sector (which has recently showed it’s slowest growth in 11 years) where shoppers…

price etail marketing mix

Price: the siren of an etailer’s marketing mix

We’re a nation of shopkeepers. So if technology makes it quick, easy and affordable to open a shop online, then it’s no wonder we have so many etail businesses in the UK. But what strikes us as concerning is the lack of distinguishing propositions between these competing etail businesses. It’s clearly harder to differentiate when you…